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General Information

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[accordion-element title=’How much does the artist make from my order?’ collapsed=’false’]
The ratio of profit split between WeejaPeeja and artists varies from product to product, but all sales on the site guarantee the artist receives, at minimum, 50% of the profit, though this percent is considerably higher for most products.

We cannot publicly reveal exact amounts or percentages because of contracts we hold with our artists and manufacturers, but we are committed to sales benefiting our artists above all else.
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[accordion-element title=’What forms of payment does Weejapeeja accept?’ collapsed=’false’]
Visa, MasterCard, Discover, American express, and Paypal. We can accept both credit and debit cards via PayPal as well.
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[accordion-element title=’Is my credit card information secure?’ collapsed=’false’]
Yes, all information that is received through the website is secure and encrypted. We do not store any credit card information.
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[accordion-element title=’How, or where, are your products made? Where are they shipped from?’ collapsed=’false’]

All WeejaPeeja products are made-to-order right here in the United States! Depending on the item, products are either produced by one of our trade printers, or in-house on our very own equipment. 

Because of the multiple production locations, things may ship from various places around the US, and may cause orders with multiple items to arrive separately.
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[accordion-element title=’Why are some designs only available on certain products?’ collapsed=’false’]

Some designs are very particularly shaped or have dimensions which limit the products they can be pleasingly formatted to fit. When a design doesn’t format well to an item, artists decide whether they want to sell that particular product or not.
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[accordion-element title=’Can I request custom designs?’ collapsed=’false’]
Absolutely! We are always open to customs and commissions. Please contact us for more details via our contact form!
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[accordion-element title=’I am interested in becoming a featured artist, what do I do?’ collapsed=’false’]
Awesome! WeejaPeeja is always looking for new artists to work with. Please contact us via our Artist Application page with a link to at least 5-8 web-sized examples of the sort of work you’d like to sell on our site, links to your online portfolios or art blogs, and why you think you’re a good fit for WeejaPeeja.
We review submissions as they come in, however, please do not expect a prompt reply, as we only reach out with invitations when we have openings. We keep all portfolios on hand for future consideration, and ask artists to wait a year to submit another application.
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[accordion-element title=’Where can I find your Terms of Service, Privacy Policy, Intellectual Property Policy?’ collapsed=’false’]
You can find them via the links below:

Terms of Service – http://www.weejapeeja.com/tos/
Privacy Policy – http://www.weejapeeja.com/privacy/
Intellectual Property Policy – http://www.weejapeeja.com/ip/
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[accordion-element title=’I think one of your designs may infringe on my Intellectual Property what do I do?’ collapsed=’false’]
We take Intellectual property issues very seriously and we will work with you on confirming and correcting the issue. Please visit our section on Intellectual Property for more information on how to contact us about possible Intellectual Property conflicts.
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Order Information

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[accordion-element title=’Can I check the status of my order?’ collapsed=’false’]
Once an order is placed, please allow 1-2 days for processing before it goes into production. After the order is produced it will be shipped and you will receive a tracking number. You can contact us at any time to confirm the status of your order if you have any concern on the status of your order.
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[accordion-element title=’Can I change or cancel my order once I have placed it?’ collapsed=’false’]
Once an order has been placed we are limited to the amount of information we can alter, but cannot guarantee that changes can be made to the following:

  • Shipping address
  • Shipping method
  • Adding special notes or instructions to the order.

We cannot add or remove items from an order after it has been placed. If an order needs to be cancelled or modified, please contact us immediately. Once the order has been moved into production, we are unable to make any further changes.
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Shipping

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[accordion-element title=’What shipping provider do you use?’ collapsed=’false’]
All items are shipped via USPS. All US orders come with a tracking number provided by the USPS. International order may or may not come with tracking. For more information on shipping services please visit our shipping section.
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[accordion-element title=’When will my order ship?’ collapsed=’false’]
Once an item(s) is ordered  it takes 1-5 business days for processing and fulfillment. Once the item(s) ships, please allow an additional 2 to 5 business days for delivery  in the United States or 1 to 3 weeks for international destinations.
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[accordion-element title=’What countries do you ship to?’ collapsed=’false’]
We currently ship to all countries allowed by the USPS. Please contact us before you place an order to make sure we can ship to your location.
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[accordion-element title=’How long will it take for my order to arrive?’ collapsed=’false’]
Delivery estimates vary based on the shipping method selected at checkout. Please see our shipping section for more information about different shipping options.
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[accordion-element title=’How do I track my package after it has shipped?’ collapsed=’false’]
All tracking information can be found on www.usps.com . All that is needed is the tracking number provided after the order has been shipped.
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[accordion-element title=’Why isn’t my tracking number updating?’ collapsed=’false’]
It can take 24-48 hours after the creation of a tracking number for updates to begin. Please also note the USPS does not update tracking information while the item is traveling from facility to facility. If there are other questions or concerns regarding shipping and tracking information, please contact the USPS online at https://www.usps.com/help/contact-us.htm, or call 1-800-ASK-USPS (Monday-Friday 8-8:30PM)
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[accordion-element title=’What do I do if a tracking number says DELIVERED but I never received the item?’ collapsed=’false’]
Please contact the USPS at https://www.usps.com/help/contact-us.htm, or call 1-800-ASK-USPS (Monday-Friday 8-8:30PM) to open up a case/claim on the item. Please note, WeejaPeeja is not responsible for items that are lost or stolen.
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Returns and Exchanges

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[accordion-element title=’What is your return policy?’ collapsed=’false’]
Returns or exchanges may be made within 30 days of the purchase. If an incorrect, damaged, or defective item is received, please contact us immediately, and we will resolve the issue as quickly possible. If the item being exchanged or returned is not incorrect, damaged, or defective, the customer will be responsible for all return shipping costs. Please take care to read all of the information in the listing before purchasing an item. If you have any questions or concerns before placing an order, please contact us for more information.

If an item is returned to us without new postage, or delivery is refused by the customer and therefore sent back to us, the cost of return shipping will be taken out of the customer’s refund. For more information please refer to the return and exchanges section of the website.
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[accordion-element title=’How long does it take to process a return/exchange?’ collapsed=’false’]

The length of time needed to fulfil a return, refund, or exchange varies depending on everything from the type of item to the customer’s location. An estimate of time will be given in the reply to return/exchange inquiries.

Email us at contact@weejapeeja.com, and our customer service team will be happy to help!
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[accordion-element title=’What forms of payment does Weejapeeja accept?’ collapsed=’false’]
Visa, MasterCard, Discover, American express, and Paypal. We can accept both credit and debit cards via PayPal as well.
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[accordion-element title=’What happens if I refuse a shipment, or “Return to Sender” a package?’ collapsed=’false’]
If a shipment is refused or returned without new postage, the customer will be responsible for the original shipping fee, and the cost of the return postage. This amount will be deducted from the refund. If the total amount of shipping meets or exceeds the amount owed in the refund, a refund will not be issued to the customer.
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